Involving Parents and Carers Policy

At Little Country Lovers we recognise the importance of working in partnership with parents and

carers to ensure that every child is happy, healthy and safe whilst in our care. We therefore aim to keep parents and carers fully informed of policies, events and activities at the Club, by sharing information with them, answering questions and addressing any concerns,

and by encouraging them to participate in the life of the Club.

We do our best to keep parents informed about the Club by:

• Inviting parents to visit the Club before their children start wherever possible.
• Directing parents to our website which outlines how the club operates and includes contact details. We also send  parents links to our key policies including Behaviour Management and, for EYFS children, information about the role of their child’s key person.
• Producing a regular newsletter to keep parents up to date with news, events, new staff, changes to fees, etc
• Using a communication folder to share information between the parents, school and the Club (for EYFS children or when a specific need is identified).

We actively welcome parents and invite their input into the Club in the following ways:

• We collect information from parents which will help their child to settle at the club (via the Registration forms)
• We involve parents in settling their children in at the Club 
• We consult fully with parents to establish the care requirements for children with additional needs.

• We greet all parents when they arrive to collect their children, and exchange any relevant information (eg any accidents, participation in today’s activities, etc).
• We can be contacted at all times, even out of Club hours, via telephone and email (see our Website for contact information).
• We conduct an annual online satisfaction survey of parents  at the Club to gain regular feedback.

• All of our staff wear name badges so that children and parents can easily identify them.
• We obtain parental permission for outings, photographs, applying sun cream, etc.
• We can arrange for parental discussions with staff outside of Club hours if necessary.
• We respect parents’ input and opinions by responding promptly and appropriately to any complaints, in line with our Complaintspolicy.

This policy was adopted by Little Country Lovers                    

Date:  March 2018

 To be reviewed: March 2019